Why this policy exists
Your assistant talks to real people on your behalf. This policy is part of our terms of service and applies to everyone on your account, including team members and anyone you give access to.
Things you must never do
- Break any law, or help someone else break one, including consumer protection, advertising, data protection and anti-spam laws.
- Use the assistant to deceive people: pretend to be a person when asked directly if they are talking to a bot, impersonate another business, or run scams, phishing or fake giveaways.
- Collect sensitive information you do not need, such as full card numbers, passwords, government ID numbers or health records, through the chat or lead forms.
- Publish or generate content that is illegal, sexually exploits anyone, incites violence or hatred, harasses people or infringes someone else’s rights.
- Give regulated advice (medical diagnosis, legal or financial advice) as if it came from a qualified professional, without a qualified person reviewing it.
- Send spam, buy contact lists, or message people on WhatsApp, SMS, Messenger or email who have not agreed to hear from you.
- Upload malware, try to get around plan limits, resell the service without our written agreement, or overload our systems on purpose.
- Scrape or copy our software, or use it to build a competing product.
Using the AI responsibly
- Tell visitors they are talking to an AI assistant. The widget shows a notice by default; keep it on.
- Train the assistant only on content you have the right to use.
- Check important answers. AI can be wrong. Keep “hand over to a person” switched on for anything that matters, such as complaints, refunds and health questions.
- Do not use the assistant to make decisions that have legal or similarly significant effects on people (for example refusing credit or a job) without a human making the final call.
Messaging channels
When you connect WhatsApp, Messenger, Instagram, Telegram, Slack, Discord, SMS, X or email, you must also follow that platform’s rules. For example, WhatsApp only allows free-form replies within 24 hours of the customer’s last message, and SMS in many countries needs prior consent. If a platform suspends your account, we cannot restore it for you.
Personal data
You are responsible for having a lawful reason to collect the personal data your assistant gathers and for telling people how you use it, usually in your own privacy policy. Our data processing agreement sets out how we look after that data for you.
Security testing
You may test the security of your own account and widget. You may not test other customers’ accounts, our infrastructure or our staff. If you think you have found a vulnerability, please tell us at [email protected]; see our security page for how we handle reports.
What happens if the rules are broken
We start with a conversation where we can. If something puts people at risk or breaks the law, we may remove content, pause a widget or channel, or suspend the account straight away, and we will tell you why. Serious or repeated breaches can lead to closing the account without a refund. Where the law requires it, we report illegal content to the authorities.
Reporting abuse
If an assistant built on PoriFyx Chat has misled or harmed you, email [email protected] with the website address and, if you can, a screenshot. A real person reads every report.