The short version
- We only set the cookies needed to keep you signed in, protect forms and remember your choices.
- We do not use advertising cookies, and we never sell data collected through cookies.
- Optional analytics or marketing cookies only run if you say yes in the cookie banner, and you can change your mind at any time.
What cookies are
Cookies are small text files a website stores in your browser. Browsers also offer similar storage called local storage and session storage. We treat all of them the same way in this policy and simply call them “cookies”.
Cookies on our website and dashboard
| Name | Why we use it | How long | Type |
|---|---|---|---|
porifyx-chat-session | Keeps you signed in and remembers you between pages. | 120 minutes of inactivity | Strictly necessary |
XSRF-TOKEN | Protects forms against cross-site request forgery attacks. | Same as your session | Strictly necessary |
remember_web_… | Only set if you tick “Remember me”, so you stay signed in on that device. | Up to 400 days | Strictly necessary |
pfx_lang | Remembers the language you chose for our website. | 400 days | Functional |
pfx_consent | Remembers your answer to the cookie banner so we don’t ask again on every page. | 1 year | Strictly necessary |
Strictly necessary cookies do not need your consent because the site cannot work safely without them. Anything else waits for your “yes”.
Storage used by the chat widget
The chat widget our customers add to their websites uses your browser’s storage, not tracking cookies. It stays on that website’s domain and is never shared across sites.
| Key | Why | How long |
|---|---|---|
pfx_fp | A random ID so your conversation continues if you reload the page. It is not linked to you across other websites. | Until you clear your browser storage |
pfx_lead_… | Remembers that you already shared your details, so we don’t ask twice. | Until cleared |
pfx_notice_… | Remembers that you saw the AI notice or a welcome message. | Until cleared |
pfx_csat_… | Remembers that you already rated a conversation. | Until cleared |
pfx_pages, pfx_lead_skip_… | Counts pages viewed in this visit, so the widget can greet you at the right moment, and remembers if you skipped the form. | Until you close the tab |
Your choices
- Cookie settings: use “Cookie settings” in our footer to change your answer at any time.
- Your browser: every browser lets you view and delete cookies and site storage. Blocking strictly necessary cookies will stop sign-in from working.
- Do Not Track and Global Privacy Control: we treat a GPC signal as a “no” to optional cookies.
If you run our widget on your website
You decide whether to show the widget and how it greets visitors. If your website’s cookie banner requires it, list the widget’s storage above under “functional”. The widget does not run advertising or cross-site tracking, so in most cases it does not need marketing consent. If in doubt, ask your adviser; our data processing agreement explains our role.
Changes
If we add a cookie, we update this page first and, for anything optional, we ask you again.
Contact
Questions about cookies? Email [email protected].