Our commitment
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA for our website, dashboard and chat widget. We are not there on every screen yet, and we say where below.
What we have done
- Everything can be used with a keyboard, with visible focus outlines.
- Buttons, menus and form fields have proper labels for screen readers.
- Text and controls meet colour-contrast guidelines in both light and dark themes, and pages work when zoomed to 200%.
- Pages respect “reduce motion” settings in your operating system.
- The interface can be shown in 133 languages.
The chat widget
- The chat button and window can be opened, used and closed with the keyboard; Esc closes it.
- New replies are announced to screen readers.
- Visitors can speak instead of typing where their browser supports voice input.
- Website owners choose the colours; we recommend checking contrast with a free tool such as the WebAIM contrast checker.
Known limitations
- The drag-and-drop chat-flow canvas is hard to use with a screen reader. If you need help building a flow, contact us and we will set it up with you.
- Some charts in Analytics do not yet have a text alternative; the same numbers are shown in tables and the CSV export.
Feedback and help
If something is hard to use, email [email protected]. Tell us the page and what happened. We reply within two working days and can provide information in another format.