Conversation insights
A weekly report of the questions your assistant could not answer well, grouped by topic, with suggested content to fill each gap.
Now
3In active development
Calendar booking
Let visitors book a call or appointment inside the chat, connected to Google Calendar and Outlook.
Shopify product answers
Live stock, price and variant information pulled from your store, so answers are always current.
Next
4Planned for the coming months
Voice replies
Visitors can talk to the assistant and hear replies spoken aloud, which helps on mobile and for accessibility.
CRM sync
Two-way sync with HubSpot, Pipedrive and Salesforce, without needing to set up webhooks.
Answer approval
Ask the assistant to draft replies on sensitive topics, then have a person approve them before they are sent.
Agency workspaces
Separate client workspaces with their own branding, users and billing, managed from one agency account.
Later
3Exploring and researching
Actions
Let the assistant do things, not just answer: check an order, update a booking or start a return, with your permission.
Mobile app for agents
Reply to visitors and take over conversations from your phone, with push notifications.
Self-hosted AI models
Run your assistant on open-source models on your own servers, for teams with strict data requirements.
How we decide what to build
We look at three things: how many customers are asking for something, how much it would change their results, and whether it fits what PoriFyx Chat should be. A feature that saves every customer an hour a week beats one that impresses in a demo.
When something ships, it moves to the changelog.
Missing something important?
Tell us what you need and why it matters to your business. Every request is read by the product team.
Suggest a feature