7 min read
What a good website assistant actually does all day
Most chat widgets answer questions. The useful ones notice intent, collect context and know when to step aside. A look at the jobs worth giving an assistant.
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Training your assistant on content you already have
You do not need a new knowledge base project. Your pricing page, help docs and the emails your team keeps rewriting are enough to start.
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When to hand a chat to a human, and how to do it well
Handoff is where most automated support falls apart. Clear triggers, full context and an honest message to the visitor fix most of it.
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