Operational
Checked 10 November 2026, 20:56 UTC · Refresh
Website and dashboard
Sign-in, dashboard, settings and billing pages.
Operational
Widget API
Loads the chat widget and delivers visitor messages.
Operational
Database
Stores conversations, leads and account data.
Operational
Cache
Speeds up widget configuration and rate limiting.
Operational
1 ms
AI responses
Generates replies through the connected AI providers.
Operational
Incident history
No incidents have been posted. When something goes wrong, we publish what happened, who was affected and what we changed to stop it happening again.
If something is not working
- Check the troubleshooting guide for common fixes.
- If replies are slow, your AI provider may be busy. A backup provider takes over automatically if you have set one up.
- Still stuck? Contact support and we will look into it straight away.