Try before you pay
Every new account starts with a 14-day trial of the Pro plan. We do not ask for a card. When the trial ends you move to the Free plan automatically, so your assistant keeps working within the Free limits and you are never charged unless you choose a paid plan.
Cancelling
- Cancel any time from Settings → Billing. There is no notice period and no cancellation fee.
- Your paid plan stays active until the end of the period you have paid for, then your account moves to the Free plan. Nothing is deleted.
- Paid plans never upgrade themselves. If you reach a limit, we tell you and you decide.
Refunds
- First payment: if you are not happy within 14 days of your first paid subscription payment, email us and we will refund it in full.
- Yearly plans: within 30 days of a yearly payment, we refund the unused months.
- Service problems: if the service was unavailable for a long period because of us, we will credit or refund the affected time.
- Otherwise, monthly payments already made are not refunded, but you can cancel so you are not charged again.
- Refunds go back to the original payment method (card, PayPal or bank account) and usually arrive within 5 to 10 working days.
AI reply credits
Credit packs never expire and stay on your account if you change or cancel your plan. Unused packs can be refunded within 14 days of purchase. Credits already used are not refundable.
Price changes
If we change the price of your plan, we will email you at least 30 days before it affects you, and you can cancel before then.
If you are a consumer
PoriFyx Chat is built for businesses. If you buy as a consumer, your legal rights, including any right to cancel within 14 days under UK or EU law, are not affected by this policy.
How to ask
Email [email protected] from your account email with what you would like refunded. A real person replies within two working days.